Every month that passes, more of that declined work gets done somewhere else
Spark Deferred Service Recovery
Stop marketing
to strangers.
Start with the work you already found.
Your techs inspected the cars. Your advisors explained what they needed. Then the customer said “later” and never came back.
We mail that unfinished work back to them, in their own vehicle’s name, in language they understand.
Book your free Declined Revenue Review
Thirty minutes. We look at how much unfinished work is sitting in your database and what it would take to mail it back out.
No cost, no obligation, no presentation. We look at your numbers and tell you what we see.
Spark Deferred Service Recovery
Stop marketing
to strangers.
Start with the work you already found.
Your techs inspected the cars. Your advisors explained what they needed. Then the customer said “later” and never came back.
We mail that unfinished work back to them, in their own vehicle’s name, in language they understand.
Book your free Declined Revenue Review
Thirty minutes. We look at how much unfinished work is sitting in your database and what it would take to mail it back out.
No cost, no obligation, no presentation. We look at your numbers and tell you what we see.
What we mail, and why it works
The money is already in your shop
A customer comes in for a battery. Your tech finds worn front brakes, a leaking valve cover gasket, and a coolant flush that is overdue. Your advisor walks through all of it.
The customer pays for the battery and says,
“I’ll take care of the rest later.” Later never comes.
Multiply that by every car that came through your bays last year.
Here is what makes that number different from every other marketing number in your shop. You already paid to get the customer in the door. Your tech already did the inspection. Your advisor already explained the work. The only thing missing is the yes.
Those declined lines are sitting in your shop management system right now. That is the mailing list.
Those declined lines are sitting in your shop management system right now. That is the mailing list.
The money is already in your shop
A customer comes in for a battery. Your tech finds worn front brakes, a leaking valve cover gasket, and a coolant flush that is overdue. Your advisor walks through all of it.
The customer pays for the battery and says,
“I’ll take care of the rest later.” Later never comes.
Multiply that by every car that came through your bays last year.
Here is what makes that number different from every other marketing number in your shop. You already paid to get the customer in the door. Your tech already did the inspection. Your advisor already explained the work. The only thing missing is the yes.
Those declined lines are sitting in your shop management system right now. That is the mailing list.
Those declined lines are sitting in your shop management system right now. That is the mailing list.
Introducing Spark Recovery™
Declined jobs, Snap Packs, and call coaching.
One subscription.
Most shops have more money sitting in their declined jobs file than in any ad campaign they could run this month.
Spark Recovery packages declined-job Snap Packs with Call Intelligence, Shop Call Coach and the declined jobs dashboard in Spark Manage. Here’s how we go get it.
- Printing and postage
- Call Intelligence
- Shop Call Coach
- Declined jobs dashboard in Spark Manage
More than 500 pieces? Additional cards available. Multi-location shops get a discount.
Introducing Spark Recovery™
Declined jobs, Snap Packs, and call coaching.
One subscription.
Most shops have more money sitting in their declined jobs file than in any ad campaign they could run this month.
Spark Recovery packages declined-job Snap Packs with Call Intelligence, Shop Call Coach and the declined jobs dashboard in Spark Manage. Here’s how we go get it.
- Printing and postage
- Call Intelligence
- Shop Call Coach
- Declined jobs dashboard in Spark Manage
More than 500 pieces? Additional cards available. Multi-location shops get a discount.
The mail piece
Not a coupon. A personalized service notice.
It arrives sealed, with their name, their vehicle and a reason to open it. Inside is their own repair order, finished properly: a note from the shop owner, the work that is still open, and a way to schedule in one scan.
1Their name & vehicle2Signed note + offer3Scan to book4Work explained- 1
Their name, their vehicle, their invoice
Pulled from the repair order. Last visit date, vehicle, invoice number. It reads like a record, not a promotion, because that is what it is.
- 2
A note from the owner, signed
Your name, your words, your signature. The reason you are writing is to help them decide what makes sense for their vehicle and their budget.
- 3
The recommended services, explained
Up to three open services. What the service is, and why it is important, in plain English. No technician shorthand.
- 4
An offer, if you want one
Room for an incentive. Your call. The recommendation alone is reason enough to reach out.
- 5
A QR code that books the appointment
A tracked QR code and a tracked phone number on every piece, so every response is counted.
The mail piece
Not a coupon. A personalized service notice.
It arrives sealed, with their name, their vehicle and a reason to open it. Inside is their own repair order, finished properly: a note from the shop owner, the work that is still open, and a way to schedule in one scan.
1Their name & vehicle2Signed note + offer3Scan to book4Work explained- 1
Their name, their vehicle, their invoice
Pulled from the repair order. Last visit date, vehicle, invoice number. It reads like a record, not a promotion, because that is what it is.
- 2
A note from the owner, signed
Your name, your words, your signature. The reason you are writing is to help them decide what makes sense for their vehicle and their budget.
- 3
The recommended services, explained
Up to three open services. What the service is, and why it is important, in plain English. No technician shorthand.
- 4
An offer, if you want one
Room for an incentive. Your call. The recommendation alone is reason enough to reach out.
- 5
A QR code that books the appointment
A tracked QR code and a tracked phone number on every piece, so every response is counted.
R&R FRT PADS/ROTORS
Is not customer language
You know what that line means. Your customer does not. A customer cannot say yes to something they cannot read. We turn “4W Alignment” and “BG Service Transmission” into what it is, and why it matters now instead of later.
| Service | Service description | Why this is important |
|---|---|---|
| Brake Fluid Service | A brake fluid service removes old brake fluid and replaces it with clean fluid. | Brake fluid absorbs moisture over time, so servicing it helps protect brake hydraulic components and maintain consistent braking performance. |
| Engine Air Filter Replacement | An engine air filter replacement installs a clean filter so the engine can breathe properly. | A clean filter supports fuel economy, performance, and engine protection by keeping dirt and debris out of the intake system. |
| Four-Wheel Alignment | A four-wheel alignment adjusts the vehicle and suspension angles so all four tires track straight and meet the road properly. | It helps prevent uneven tire wear, improves steering control, and can protect new tires from wearing out early. |
| Actual copy from the mailed piece · every job type is translated once and reused on every mailing | ||
Four moving parts
Nothing here asks your team to learn new software or change how they write a ticket.
- Step 01
We translate the unfinished work
We pull declined jobs and customer data out of your shop management system and rewrite each one into what it is and why it matters now.
- Step 02
We mail the Snap Packs
Printed, addressed and mailed for you. A sealed piece with their name and vehicle on the front, so it gets opened instead of tossed with the grocery flyers.
- Step 03
We record and grade the calls
Not just count them. Every call off the mailer is recorded and scored, so you see whether the mail worked and whether the front counter converted it.
- Step 04
Your advisor works the list
One screen with who was mailed, what’s still open on their vehicle, and what they have spent with you. They work the phone from that instead of digging through old ROs.
Mail gets attention.
Spark Manage makes it count.
Live ROI, updated 24/7
Completed work tied back to the customers who were mailed, not a count of scans.
Real ROAS, not estimates
What the mailing cost against what the recovered repair orders were worth.
Tracked and attributed
Who responded, who booked, and who completed the work your tech recommended.
Every call, recorded and graded
IncludedCall Intelligence · Shop Call CoachCounting calls tells you the mail worked, not what happened next. The shop finds out whether the mail worked and whether the front counter converted it.
“Hey John, it’s Mike at ABC Automotive. You should have gotten something from us in the mail about your F-150. Did you get those front brakes taken care of, or is that still on your list?”
Someone still has to make the calls. We make sure they know who to call and why.
Needs call
Booked
Needs call
Mail gets attention.
Spark Manage makes it count.
Live ROI, updated 24/7
Completed work tied back to the customers who were mailed, not a count of scans.
Real ROAS, not estimates
What the mailing cost against what the recovered repair orders were worth.
Tracked and attributed
Who responded, who booked, and who completed the work your tech recommended.
Every call, recorded and graded
IncludedCall Intelligence · Shop Call CoachCounting calls tells you the mail worked, not what happened next. The shop finds out whether the mail worked and whether the front counter converted it.
“Hey John, it’s Mike at ABC Automotive. You should have gotten something from us in the mail about your F-150. Did you get those front brakes taken care of, or is that still on your list?”
Someone still has to make the calls. We make sure they know who to call and why.
Needs call
Booked
Needs call
Small call to action headline
The schedule
One big first drop.
Then every month, automatically.
Every customer with declined services pending from the past 6 months
Most shops will be at 500 pieces or less.
Everyone with a declined job in the last 60 days
From month 2 on, about half of each drop is a reminder to someone we already mailed and half is newly declined work. It runs as a subscription until you stop.
The schedule
One big first drop.
Then every month, automatically.
Every customer with declined services pending from the past 6 months
Most shops will be at 500 pieces or less.
Everyone with a declined job in the last 60 days
From month 2 on, about half of each drop is a reminder to someone we already mailed and half is newly declined work. It runs as a subscription until you stop.
What would ten recovered jobs be worth?
$8,000 in revenue is not $8,000 in profit. You still have parts, labor, the offer you put in the piece, and the cost of the mailing and the calls. And some of those customers might have come back anyway.
Your numbers will be different. List size, the work sitting on it, and what your team does with the callbacks all change the math. That is the whole reason the review exists.
- 1How many people responded
- 2How many booked
- 3How many completed the recommended work
- 4What it cost to get that work back
Actual counts from one campaign at a total cost of $516. Return figures shown in the platform are estimates based on an $800 average repair order.
What would
ten recovered jobs be worth?
$8,000 in revenue is not $8,000 in profit. You still have parts, labor, the offer you put in the piece, and the cost of the mailing and the calls. And some of those customers might have come back anyway.
Your numbers will be different. List size, the work sitting on it, and what your team does with the callbacks all change the math. That is the whole reason the review exists.
- 1How many people responded
- 2How many booked
- 3How many completed the recommended work
- 4What it cost to get that work back
Actual counts from one campaign at a total cost of $516. Return figures shown in the platform are estimates based on an $800 average repair order.
Spark Recovery pricing
One price. Everything included.
All-in subscription
- Printing
- Postage
- Call Intelligence
- Shop Call Coach
- Declined jobs dashboard in Spark Manage
Most shops fit inside 500
The first drop covers declined work from the past 6 months. After that, only customers with a declined job in the last 60 days.
More than 500 pieces?
Additional cards over 500 are available for an extra cost.
Multi-location shops
Get a discount.
Runs until you stop
Spark Recovery is a monthly subscription. It keeps mailing your newest declined work until you tell us to stop.
Spark Recovery pricing
One price.
Everything included.
All-in subscription
- Printing
- Postage
- Call Intelligence
- Shop Call Coach
- Declined jobs dashboard in Spark Manage
Most shops fit inside 500
The first drop covers declined work from the past 6 months. After that, only customers with a declined job in the last 60 days.
More than 500 pieces?
Additional cards over 500 are available for an extra cost.
Multi-location shops
Get a discount.
Runs until you stop
Spark Recovery is a monthly subscription. It keeps mailing your newest declined work until you tell us to stop.
Thirty minutes, no presentation
- We check your shop management system and confirm we can pull your declined work
- We size up how much unfinished work is sitting in your database
- We show you the piece, the schedule, and what your team has to do
- We tell you what it costs
Questions shop owners ask first
A sealed self-mailer with perforated edges your customer tears off to open. Their name, their vehicle and the work your shop found are on it. We use this format because it has to be opened before anybody can decide to throw it away.
Yours. It is mailed under your brand, not ours, with a short note from the owner.
We pull declined jobs and customer data out of your shop management system. Checking that we can pull your declined work is the first thing we do on the review.
We translate the jobs, print and mail the pieces, and record and grade the calls. Your advisor works one callback list with the vehicle, RO number, the job and why it matters, instead of digging through old ROs.
These are people who have been in your bays, trusted your diagnosis, and still drive a vehicle with services your technician recommended. You are picking up a conversation, not starting one.
Spark Recovery is $500 a month for up to 500 pieces. That includes printing, postage, Call Intelligence, Shop Call Coach and the declined jobs dashboard in Spark Manage. More than 500 pieces costs extra, and multi-location shops get a discount.
Questions shop owners ask first
A sealed self-mailer with perforated edges your customer tears off to open. Their name, their vehicle and the work your shop found are on it. We use this format because it has to be opened before anybody can decide to throw it away.
Yours. It is mailed under your brand, not ours, with a short note from the owner.
We pull declined jobs and customer data out of your shop management system. Checking that we can pull your declined work is the first thing we do on the review.
We translate the jobs, print and mail the pieces, and record and grade the calls. Your advisor works one callback list with the vehicle, RO number, the job and why it matters, instead of digging through old ROs.
These are people who have been in your bays, trusted your diagnosis, and still drive a vehicle with services your technician recommended. You are picking up a conversation, not starting one.
Spark Recovery is $500 a month for up to 500 pieces. That includes printing, postage, Call Intelligence, Shop Call Coach and the declined jobs dashboard in Spark Manage. More than 500 pieces costs extra, and multi-location shops get a discount.
Spark Recovery™ · declined service recovery
Don’t let the work
walk out the door
You already did the hard part. You got the customer in the door, inspected the vehicle, and explained what it needed. This is how you put that conversation back in their hands.
Spark Recovery™ · declined service recovery
Don’t let the work
walk out the door
You already did the hard part. You got the customer in the door, inspected the vehicle, and explained what it needed. This is how you put that conversation back in their hands.